Innovative, Dedicated and Experienced, CLS provides linen and laundry services across regional Queensland like no other
Customers Spanning Regional Queensland
Multiple Large-Scale Distribution Centres for Local Service
250 Tonnes of Textiles Laundered Each Week
Linen & Garment Rental
Linen, service... a fresh approach!
20 Vehicles on the Road Each Day
2 Highly Automated Laundry Facilities
Unrivalled Industry Experience
Long story short
CLS provides linen and garment rental and laundry services.
A family owned and operated company trading since 1990. Father Roberts and Sons 1,2 & 3 actively work each day offering unrivalled experience and personal attention to customers spanning regional Queensland.
State-of-the-art facilities featuring innovative and automated systems and processes, CLS offers customers a quality, long-term and cost-effective service solution.
A Short Story Longer...
Without a single customer in 1990, Consolidated Linen Service or Hervey Bay Commercial Laundry as it was then known, was established to meet the growing needs of the local Hervey Bay area. Neville & Morena Roberts persisted during the early years to expand customer, washing machine and dryer at a time.
Oldest son Adam and then Luke joined the frey. Conversation each Sunday night at family dinners rarely strayed from washing more, washing faster and washing smarter.
With continued growth, CLS began servicing nearby regions and investments in larger and more efficient equipment was made. By the Year 2000, CLS was the predominate laundry operator across the Wide Bay washing around 40 tonnes of linen each week.
In 2003, a major plant upgrade included the installation of a new Continuous Batch Washer and Dryer system and capacity increased to 100 tonnes.
In 2004, a further expansion was undertaken by merging with a Sunshine Coast based laundry called Crystal Linen Service. The “CLS” moniker was alive and well.
The youngest and supposedly smartest brother Tom jumped on board with his brothers often reminding Tom that his intelligence was questionable considering the many other career opportunities he’d forsaken. But the small of soap suds was too much to resist.
A few years later, another large plant upgrade doubled the capacity of the Hervey Bay laundry with a 2nd CBW added along with high-speed ironers and other automated equipment. Up to 200 tonnes of linen was now being washed, dryed, ironed, folded and packed each week.
An expansion northwards resulted with the acquisition of a laundry plant in Gladstone in 2013 and shortly thereafter, a largescale Distribution Centre in Mackay. The Gladstone laundry underwent an upgrade in 2017 to expand capacity, improve quality and offer greater supply redundancy.
CLS services an area spanning Caloundra to Mackay and western regions with direct logistics to more than 500 customer sites.
Employing 120+ people, washing up to 250 tonnes a week (think 500,000 Towels) and with a fleet of more than 20 Trucks and Vans, CLS can offer cost-effective and quality linen & garment rental & laundry services across regional Queensland like no other.
And yes, Neville, Adam, Luke & Tom along with an experienced team behind-the-scenes are still on the frontline each and every day.
A few defining factors in why we succeed
A FAMILY BUSINESS
A family, personalised approach backed by industry scale provides customers with unparalleled supply quality and security.
A BACKUP PLAN
Multiple laundry plants for laundering redundancy.
Strategically located Distribution Centres for local service.
Industry economy of scale for competitive pricing.
A team with unrivalled experience and focus.
#1 Son. Was conned by founding father to defer University studies to lend a hand. The rest they say is history. On the road most weeks visiting customers, suppliers and anyone else who likes to discuss laundry. Number crunching is an unavoidable duty when trapped in the office.
Group Operations Manager
#2 Son. No two days are the same within the CLS laundry plants & it’s this challenge that gets Luke out of bed each day… sometimes earlier than he would like. Managing staff & every aspect of the laundry plant, Luke’s job is done when more than 75,000 products a day have left the building.
Central QLD Operations & Customer Service Manager
#3 Son & supposedly the new & improved latest model. Now ensconced in Gladstone, Tom manages all parts of CLS operations & customer service across Central Queensland. A big job, but after being on the laundry floor since he was born, Tom has a lifetime of experience to call on.
Long-time part of the furniture (and de-facto family member), Tamarla is part financial controller, part everything else that needs to be done. Every company needs a Tamarla.
Jan & Kylie
Jan & Kylie cover a lot of bases from Quality systems to Payroll to Billing. Together with Tamarla, they keep the Roberts Sons in check, particularly Kylie who has some additional means to do so being married to Luke.
Wide Bay Customer Service Manager
Based in Hervey Bay and with a diploma in multi-tasking, “Del” will do whatever it takes to deliver across Bundaberg, Hervey Bay, Maryborough, Gympie and The Burnett.
Sunshine Coast Customer Service Manager
One-of-a-kind, no-one cares more for customer satisfaction than Phil who always goes the extra mile around the “Sunny Coast”.
Mackay Service Manager
A long-time local and industry stalwart, Jo never stops and her dedication to customers is a major reason why CLS continues to grow in Mackay.
NEVILLE & MORENA ROBERTS
Consolidation Linen Service Founders
“Nifty” Nev and “Mum” have been the backbone of CLS from Day 1. Today, Nev continues to work each day tinkering with every machine across the laundry floors and some of his inventions are now manufactured and sold across the industry.
After working tirelessly for the first 20 years since inception, Morena now performs an equally important task; babysitting the growing number of grandchildren within the Roberts clan.
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